The Heaven Gate Hotel is situated so that visitors can enjoy many of Zhangjiajie’s accommodations. The travel hot spot of Tianmenshan Mountain overlooks the hotel as guests enjoy many of the city's shopping and business attractions. The hotel can provide a car service or map routes to many of the finer points of the city. The Heaven Gate Hotel offers local transportation and can help guests reach the airport, as well.

There are 151 guest rooms on site, with the option to upgrade to a variety of room types including superior suites. Rooms at the Heaven Gate Hotel are air conditioned for guests' pleasure.

The Heaven Gate Hotel is equipped to handle business matters or the questions of a casual traveler. There are meeting rooms on site that hold up to 200 visitors and guests have access to business amenities that include a fax machine, copier, and Internet hookup. When dining in the area, one does not have to look any farther than the in house restaurants. With a choice of Western cuisine and Chinese menu, guests should find their appetite sated. An in house cocktail lounge could be the right recipe to end the day on.